We Are All In This Together

Be kind Michelle

“Be Kind, We’re All In This Together” is a motto of the Seriously Not Boring page because I don’t think we should ever underestimate the power of compassion and community. As a neurodivergent person and the mother of an autistic child I know firsthand the importance of support and accommodation from allies. The world can be an overwhelming place for anyone, so when we find people who are willing to reach out a hand and walk alongside us during the unexpected twists of our journey it is a welcome gift. I recently met one such individual, Michelle, the awesome lady in this picture who went out of her way to help me and my son. She made such an impression that I thought you should meet her.

Before I tell you the story let me be clear that I am not talking about standard courtesy and respect. I never applaud people for treating my son with basic human dignity or even for showing him kindness. He, and everyone else, deserves no less than that. No one should be made to feel like they are a hero somehow simply for being friends with or kind to a person with a disability. What I am talking about are those times we see an intentional, extravagantly helpful, go-out-of-your way act of support.

So, back to our story.  My son has limited food options due the sensory issues related to autism. Change can also be overwhelming for him. For years he has relied on a specific store brand of nutritional supplement drinks to help meet his dietary needs. Occasionally I can’t find the item on the shelf and end up at customer service in search of this highly-needed, highly-preferred staple of my son’s diet. Michelle and others have helped me with that in the past. In general every time I have seen Michelle at the front counter she is hardworking and patient, even when faced with challenging customers or complicated requests.

Two weeks ago when I walked into the warehouse store because we were almost out of the shakes at home. Imagine my concern when the boxes were not only missing from the shelf, but their designated slot had been reassigned as well. I rushed to the front and asked Michelle if she could assist me because she had been so helpful in the past. I knew she was familiar with the product. Little did I know that she was already supposed to be off the clock and was about to leave when I walked up. Michelle took one look at me, paused for only a second, and then went to work her magic. Friendly and patient as always, she took the time to look up everything she could to find out more about the missing product. She then radioed for the person in charge of ordering and stocking, waited for them to come talk with us, and also called the supplier. They all confirmed my worst fears. The item was not just out of stock, it was, *gasp*, DISCONTINUED. <DUNdaDUNNNN>

This news made me a bit emotional, I’m going to be honest. There I was, standing at the customer service desk with tears in my eyes and panic in my heart, hoping someone could help us. A parent of a child with preferred foods or an adult similarly affected might understand my feelings. Continue reading

Advertisements